A. About HierComm Networks

A1.    Who is HierComm Networks?

A2.    How does HierComm Networks’ Internet connection work?

A3.    Is HierComm Networks service as reliable as other Internet services?

A4.    Does HierComm Networks permit mobile connections?

A5.    What is the difference between hiercommnetworks.com and hiercommnetworks.net?

A6.    Does HierComm Networks offer website hosting?

B. Advantages of HierComm Networks

B1.    Does HierComm Networks have the same problem that some other wireless Internet services have with interference from trees and other obstacles?

B2.    Why is HierComm Networks’ service “symmetrical”, with equal download and upload
speeds? Why does it matter?

B3.    How does the speed of HierComm Networks’ compare to dial-up, DSL, cable, fiber
optic, satellite and other wireless services?

B4.    How secure is my connection?

C. Using HierComm Networks

C1.    Do I need a second telephone line to use your service?

C2.    Can I use my telephone or fax machine when I am online?

C3.    Can I use my HierComm Networks connection in more than one location?

C4.    Can I share my HierComm Networks connection? If so, can all computers be online
at the same time?

C5.    If my network connection is in one room, can I use my computer in another room?

C6.    Will there be any interference with my WiFi router?

C7.   Will I need to make any adjustments to or perform any maintenance the antenna
after it is installed?

D. Hardware and Software Compatibility

D1.   What computer hardware and software do I need to use HierComm Networks.

D2.    If I already own a wireless router can I use it with HierComm Networks service?

E. Getting Service

E1.    Can I get HierComm Networks’ Internet service?

E2.    How can I get HierComm Networks service?

E3.    If my address is in your current service area are there any other factors that could
affect whether I can get service?

E4.    When will HierComm Networks offer service in my area?

F. Customer Service

F1.    How do I set up my Internet service and email accounts?

F2.    Do you have a home page for current customers?

F3.    How do I set up a website with HierComm Networks?

F4.    Can I buy the HierComm Networks Customer Premises Equipment (“CPE”) rather
than lease one?

F5.    Do you provide customer support?

F6.    Will you provide support for problems with my computer or wireless router?

F7.    What happens if the Internet connection stops working?

F8.    How and when will I be billed?

F9.    What are my payment options for my HierComm Networks services?

F10.  Who do I contact for billing inquiries?

F11.  How can I change my billing method, billing address, other account information?

F12.  How can I change my service plan?

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